Crew management companies are responsible for the human resources and manning of all types of vessels, utilising their management offices, as well as a network of localised recruitment agencies based in key seafarer sourcing locations. Most commonly, these services include crew recruitment, deployment to vessel, scheduling, and regular training and development. Crew management companies are also responsible for taking care of on-going management and administrative duties of seafarers, such as payroll, travel arrangements, insurance and health schemes, overall career development, as well as their day-to-day welfare.
Specialised crewing software, commonly custom-built by crew management companies is used to manage activities and crewing-related data. This includes the scheduling of crew on- and off-board vessels, industry certifications and documentation, crew logistical aspects in travel arrangement and payroll/HR, crew training and upgrading schedules, as well as office administration tasks, such as performance assessments and statistical analyses, feedback, management and ship-owner reporting and invoicing, client online interface, and an integrated CRM.
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